Support Center
Open a ticket, email our team, or check service status. 24/7 help for Linux/Windows VPS, shared & reseller hosting, and dedicated servers.
- 24/7Emergency support
- ~30mAvg. first reply (P1)
- SLAUptime & response targets
Submit a Ticket
Best for technical issues, migrations, and account changes. Keep logs and history in one place.
- Attach screenshots & logs
- Auto-routing to engineers
- Priority & severity tagging
Email Support
Prefer email? Your message creates a tracked case automatically.
Tip: include domain/hostname, timestamps (UTC+1), and recent changes to speed triage.
Live Status & KB
Check incidents, planned maintenance, and step-by-step guides.
Response Targets
| Priority | Examples | Target First Reply |
|---|---|---|
| P1 (Critical) | Outage, network down, data loss | ≤ 30 minutes |
| P2 (High) | Security alerts, severe performance | ≤ 2 hours |
| P3 (Normal) | Errors, config help, migrations | ≤ 6 hours |
| P4 (Low) | Billing & general questions | ≤ 24 hours |
Targets are goals, not guarantees. Formal SLA applies to eligible plans.
Before You Submit
- Affected domain or server hostname/IP
- Error messages + timestamps (UTC+1)
- What changed just before the issue
- Temporary access (SSH/WHM/Panel) if needed
Support — FAQ
How do I escalate a ticket?
Reply “ESCALATE” in the existing ticket with impact and urgency. On-call engineering is paged for P1/P2.
Do you provide migrations?
Yes—standard cPanel, Plesk, and common stacks are included for eligible plans. Complex moves may be scoped.
What’s covered by managed support?
OS, panel, networking, security hardening, and platform components. Custom application code is best-effort.
Which channels are fastest?
Tickets are fastest for technical cases. Email creates a tracked ticket automatically. For outages, mark as P1.