Privacy Policy
This Privacy Policy explains how AurexHost ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, hosting services, and related products. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Account Information: Name, email, address, phone number.
- Billing Information: Payment details processed securely via third-party gateways.
- Service Data: Domain information, server usage, IP addresses, and configuration logs.
- Technical & Diagnostic Data: Browser type, device information, access logs, performance logs.
- Support Data: Tickets, chat messages, emails, and communication history.
2. How We Use Your Information
We use collected data to:
- Provide hosting, domain, and email services
- Verify your identity and secure your account
- Process payments and manage billing
- Improve website performance and service quality
- Prevent fraud, abuse, and unauthorized access
- Communicate updates, invoices, alerts, and support responses
3. Cookies & Tracking Technologies
We use cookies and similar technologies to improve user experience, remember preferences, and analyze website performance. You can disable cookies in your browser settings, but some site features may not work properly.
4. How We Store & Protect Data
We use strong security measures to protect your information, including:
- Encrypted connections (SSL/TLS)
- Secure data centers with restricted access
- Firewall and DDoS protection systems
- Regular security audits and monitoring
Your data is stored on servers located in secure European data centers (FR/DE). We retain information only as long as necessary for legal, transactional, and operational purposes.
5. Sharing of Information
We do not sell or trade your information. We may share limited data with:
- Payment gateways: For secure payment processing.
- Domain registries & SSL providers: To register domains and issue certificates.
- Compliance authorities: Only if required by law, court order, or abuse report.
- Trusted service providers: For backups, support tools, analytics, and infrastructure.
6. Emails, Communication & Marketing
We may send you:
- Service announcements
- Billing notifications
- Security alerts
- Support-related messages
Promotional emails are optional and you can unsubscribe at any time.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion when legally possible
- Export your data
- Disable cookies or tracking
8. International Transfers
If applicable, data may be transferred to service providers outside your country but will always remain protected under strict privacy standards.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page. Continued use of our services after updates indicates acceptance of the changes.
12. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, contact us at:
Email: support@aurexhost.com
Website: https://aurexhost.com/
Effective Date: 02.07.2020